Privacy policy

This policy explains how The Market Concepts (“we”, “us”) collects and uses personal data through themarketconcepts.com. We are based in Dubai, United Arab Emirates, and handle personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, where it applies to you, the EU and UK GDPR.

What we collect

• When you request a paper: your name, work email, company (if given), the paper requested and your consent.
• When you contact us: your name, work email, company (if given), your message and your consent.
• When you use the chat: the messages you type and, if you choose to share them, your name and email. The chat is run by AI and labelled as such; a person reads conversations that lead to an enquiry.
• Technical data: standard server logs (IP address, browser, pages requested) kept for security, and analytics data only if you accept analytics cookies (see our cookie policy).

Why we use it

• To send you the paper you asked for and reply to your enquiry (based on your request and consent).
• To send occasional insights, only if you agreed. Every email has an unsubscribe option.
• To keep the site secure and understand how it is used (legitimate interest; analytics only with consent).

We do not sell personal data, and we do not use it for automated decisions with legal or similar effects.

Who we share it with

Only with service providers that help us run the site and reply to you, such as our web hosting and email provider, and, where the chat uses it, our conversational AI provider. They act on our instructions and may not use your data for their own purposes. Some providers may process data outside the UAE; where they do, we rely on appropriate safeguards.

How long we keep it

Enquiry and download records are kept for up to 24 months after our last contact with you, unless a longer period is required by law. Server logs are kept for up to 90 days.

Your rights

You can ask to access, correct or delete your personal data, object to or restrict its use, withdraw consent at any time, or ask for a copy in a portable format. Email hello@themarketconcepts.com and we will reply within 30 days. You may also complain to the UAE Data Office or your local data protection authority.

Security

The site uses HTTPS, admin access is password protected and logged, and downloads are delivered through expiring links.

Changes

We may update this policy. The date at the top shows the latest version.

Contact

The Market Concepts, Dubai, United Arab Emirates · hello@themarketconcepts.com